"Fourth Annual Legal Hold and Data Preservation Benchmark Survey Report"
This report has findings on the demographics, processes, common pain points, and risks associated with legal holds, data preservation, and data collection.
The Benchmark Survey is the industry's most extensive survey series focused on legal data preservation and collections practices. Building on the 2013, 2014 and 2015 studies, over 600 professionals dealing directly with litigation hold management participated.
Some key findings include:
A strong response showing vast majority of automated users feel "confident," or "very confident," compared with 59% of manual users -- a huge 26% difference.
Respondents using automated systems trust custodian compliance at 76% versus just 56%, more than double the spread from 2015 which was 9.8%.
In looking at a "culture of compliance," 69% of survey respondents said they conduct some form of training for employees. This is down from 2015's 75% but on the average for the three years this question has been part of the survey.
When looking at intention to upgrade, manual users at 60% more likely to express a desire to do so compared to automated users. The gap closed slightly from 2015 which saw this at 67%.
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